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Shenzhen Ameri Technology Co., Ltd.

FAQ

Q:What`s the lead time?

A:Usually 5-7 workdays for samples, 25-30 workdays for bulk order.


Q:Is it OK to print my logo on your grow light?

A:Yes. When your order up to 500pcs, it`s free to print your logo. Please inform us before production and confirm the design based on sample.


Q:How do you deliver my orders ?

A:For small order: we will send out to you by Express by air, such as DHL / UPS / FEDEX / TNT, etc. For Bulk orders : By sea.


Q:Can I have a sample?

A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.


Q:How long will my LED grow light last?

A:LED grow lights last an average of 50,000 hours while reducing energy costs and maintenance costs, Traditional grow lamps are frequently changed and, rapidly degrading. We cover 3 years warranty of all our grow lights.


Q: How long will i get my package after placing order?

A: For small order, sent by express, usually we arrange shipment in 24 business hours with 3-5 business days fast shipping method if stock is enough in United States or Canada. If the area needs to be shipped from China, usually the shipping will take 7~10 business days, considering the custom clearance time and COVID. For bulk order, shipped by sea, it usually takes about 30-45 days to your door.


Q: Is it discreet shipping?

A: Yes, all our orders of standard package will be shipped discreetly. With no grow lights, or brand name mentioned on the packages. If you wanna to custom, putting your logo and add something on package, please inform us when you placing order.


Q: Where do I get the best price?

A: Compared with other platforms, AGLEX official website offers best price since there will be no middle charges and platform commission fee needed. If you have bulk order, you can contact us directly to apply for special offer before you place order online.


Q: What payment method do you accept?

A: We accept T/T, bank transfer, Paypal,credit card.


Q: Can I grow plants with my HID together with LED?

A: Yes, you can, with a ratio of LED and HID/HPS of 2:1 or 1:1, you can get better growing result, bigger and higher quality buds.


Q: What is your warranty?

A: We offer 3 years warranty for all our led grow lights. If you have any issue with your grow lights, you can email with your purchasing info, defective light pictures to yam01@aglex.com. We will reply you with solution within 24 business hours. Detailed warranty policy please refer to our warranty page.


Q: How do I know my order status?

A: When your order is shipped out, we will send you tracking number, you could checking shipping status on carrier`s official website, like UPS. Or you could contact our sales for detailed order status, they and our company stand by you.


Q : How can you guarantee the order and lights quality?
A: Each order we will send you PI for confirmation, It`s with legal effect.

All our lights must pass strictly tests and quality inspections before shipping out to ensure high quality grow lights to you in excellent condition. Otherwise, we cover 3 years no-hassel warranty, confidence in our lights. You could by with confidence.


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